Health Plan Choice

A Commitment to Serving Our Members

With a commitment to service and excellence, HMSA’s knowledgeable customer service representatives are devoted to providing timely, accurate service to help our members understand their benefits and coverage. In 2009, we responded to 31,800 walk-in visits, 3,700 written inquiries, and 1.3 million phone calls statewide.

With our large membership and variety of plan options, HMSA relies on skilled staff and current technologies to process claims accurately, efficiently and promptly. Every working day last year, HMSA’s claims system handled 67,100 claims. Overall, HMSA processed a total of 17 million member claims in 2009.