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Annual Report
2009
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Annual Report
2009
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A Message from the President and Chair
Innovation and
Change
Sustainable Solutions
Innovative Provider Solutions
Patient Safety
Technology Solutions for Members and Employer Groups
Change at HMSA
Quality Care
Quality Programs
National Accreditation
High Member Satisfaction
Participating Provider Network
Working Together
Health Plan Choice
Our Coverage Travels with You
A Commitment to Serving Our Members
Health and Wellness
Health Promotion
Preventive Care
Health Improvement and Self-Care
Disease Management
Member Information
Healthy Lifestyle Programs and Events
Akamai Living
HMSA’s eat healthy Campaign
Island Scene Festival
HMSA’s goWalk@Lunch
HMSA’s Kaimana Awards & Scholarship Program
HMSA Teen Video Awards Contest
Community Involvement
Community Giving
HMSA Foundation
Operational and Financial Strength
HMSA Operations
Electronic Claims Processing
Security
Financial Statements
Senior Executive Staff
Board of Directors
Views and Voices
Donita Gano, R.N.
John H. Houk, M.D.
Judy Koza
Dale Glenn, M.D.
Innovation and Change
Health care today requires constant innovation and growth to keep pace with marketplace demands, budgetary constraints, and advances in medicine and technology. At HMSA, we understand clearly that innovation is fundamental to our continued success. We are constantly working toward better ways to meet the many health care challenges facing our members, our business and our community.
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