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About HMSA
Annual Report
2009
Mission
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Annual Report
2009
Health Care Reform
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Quality
Patient Safety
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A Message from the President and Chair
Innovation and
Change
Sustainable Solutions
Innovative Provider Solutions
Patient Safety
Technology Solutions for Members and Employer Groups
Change at HMSA
Quality Care
Quality Programs
National Accreditation
High Member Satisfaction
Participating Provider Network
Working Together
Health Plan Choice
Our Coverage Travels with You
A Commitment to Serving Our Members
Health and Wellness
Health Promotion
Preventive Care
Health Improvement and Self-Care
Disease Management
Member Information
Healthy Lifestyle Programs and Events
Akamai Living
HMSA’s eat healthy Campaign
Island Scene Festival
HMSA’s goWalk@Lunch
HMSA’s Kaimana Awards & Scholarship Program
HMSA Teen Video Awards Contest
Community Involvement
Community Giving
HMSA Foundation
Operational and Financial Strength
HMSA Operations
Electronic Claims Processing
Security
Financial Statements
Senior Executive Staff
Board of Directors
Views and Voices
Donita Gano, R.N.
John H. Houk, M.D.
Judy Koza
Dale Glenn, M.D.
Quality Care
In addition to $2.2 billion paid for medical and hospital claims for HMSA members, HMSA invested $19.5 million in incentive programs to improve the quality of Hawaii’s health care system last year. Our continuing investment in quality programs and initiatives is an important part of HMSA’s commitment to producing the best outcomes for our members and helping hospitals, physicians, and other health care providers adopt best-practice procedures to provide quality care.
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