![[ Photo of family at a picnic in the park. ]](assets/imgSatisfaction.jpg)
High Member Satisfaction
HMSA’s annual Membership Satisfaction Survey is the state’s largest
survey of health care consumers. It has served as a reliable measure of the quality
of health care and health care coverage in Hawaii since 1998. Last year’s
survey again indicated that HMSA members are satisfied with the service they receive
from HMSA and their HMSA participating physicians.
Of those surveyed in 2009, 96 percent said that if they had to choose a health plan
again, they would select their current HMSA plan. Respondents also gave high marks
for access to care, physician skills, medical services, and care outcomes.
