Will I receive my Report to Member in the mail?
To reduce costs and foster green practices, HMSA started a paperless effort in August 2010. As part of this effort, we stopped mailing Reports to Member (RTM) for medical and vision services to members who have PPO and HMO plans. However, members may ask us to keep sending their RTMs in the mail.
Please visit the Access your Report to Member online and View your drug claim information online articles to learn more about viewing your claims online.
This chart shows the different RTMs available for HMSA plans, and whether RTMs are mailed or available online.
| Plan | Medical &
Vision RTM
| Drug RTM | Dental RTM |
| PPO plans and HMO plans* | Online | Online | Online and mail |
| 65C Plus, Akamai Advantage | Mail | Online and mail | Not applicable |
| Senior Connection | Mail | Not applicable | Not applicable |
| QUEST | Mail | Online and mail | Not applicable |
*PPO and HMO plan members - Paper copies of your medical and vision RTMs will be mailed to you if:
- There is a denied service. The RTM will list all claims processed during the same time as the denied service.
- A claim is filed for services from a provider who does not participate with HMSA.
- You ask for your RTMs to be mailed to you.
If you would like us to send copies of your RTM to you in the mail, call HMSA Customer Service.
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